Returns & remakes

Because each kit is produced to your approved proof, roster and sizes, we do not accept returns or exchanges for change of mind, incorrect size selection, or roster errors that were present on an approved proof.

Please use sizing kits and check proofs carefully — this is where almost every avoidable issue is caught.

We will remake, at our cost, any item that does not match your approved proof, including:

• Wrong name, number, size or colour versus the approved proof
• Print defects, misregistration, peeling decoration or stitching faults
• Fabric flaws or holes present on arrival

Report issues within 14 days of delivery with photos and your quotation reference. Approved remakes are produced on a priority schedule.

Decoration (sublimation, tackle twill, embroidery) is warranted against failure under normal use and correct care for one full competitive season from delivery. Fair wear and tear, damage from misuse, and failure to follow care instructions are not covered.

Email info@elpuo.com with your quotation reference, a description of the problem and clear photos. We aim to respond within two business days with a resolution — remake, partial credit, or replacement of affected units.